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Middle School Chromebook Device Update (Latest 12/4/2019)

12/4/2019 - 7:00am


Technology Services replaced Chromebooks at each of the following middle schools: 

  • Granger: November 12, 2019
  • Hill: November 15, 2019
  • Crone: November 19, 2019
  • Scullen: November 21, 2019
  • Still: December 2, 2019
  • Gregory: December 5, 2019
  • Fischer: December 6, 2019

After replacing the middle school Chromebooks, the keyboard issues identified in September 2019 were resolved. On behalf of Technology Services, I appreciate the support, patience and flexibility of District staff, students and families, as well as our partnership with HP for supporting this replacement effort.

Adam Smeets
Chief Technology Officer

11/11/2019 (Email Notification)

Updated 12/4/2019


The replacement Chromebooks are all currently at the configuration facility and are being prepped for delivery over the next two weeks. Families will receive an email notification in advance of the Chromebook exchange date. 


On the scheduled exchange day, please ensure that your middle school child brings their Chromebook to school in order to receive their new device. Please keep your current charger at home, the new Chromebooks will utilize the same charger your child has now, there is no need to return your existing charger. Your child’s new Chromebook will not initially have a case, as the dimensions of the new device are different. Technology Services reviewed five manufacturer’s cases, but only one provided the quality and protection that best suited the device. HP is providing high quality cases to protect the new model Chromebooks at no cost, but delivery will not occur until after winter break as the cases are currently being manufactured. This new case will be provided at no cost.


Until then, here a few reminders about your child’s Chromebook. Chromebooks are one of the District’s digital tools for learning. Similar to other learning tools, this is a great opportunity to discuss care and use of electronics with your child. Included below are a few key tips to keep your child’s Chromebook damage-free that we will be revisiting with your child, and encourage you to partner in the conversation:

  • A Chromebook is assigned to your child and should be used only by your child.
  • Chromebooks should be stored at room temperature and not in extreme temperatures.
  • The Chromebook should be placed carefully in a backpack, on a shelf, in a locker or carried.
  • Care should be taken to avoid spills or food from falling on or near the Chromebook.

We would like to assure you that our Technology Services team is working on resolving reported issues and getting the replacement Chromebook deployed to your child as quickly possible. We will continue posting updates about this issue on our Support Center at https://support.ipsd.org under the “News & Announcements” section. Thank you for your patience as we resolve this issue. 


Adam Smeets

Chief Technology Officer


10/31/2019 - 5:00pm


Technology Services received an update that middle school replacement Chromebooks have all shipped and are arriving at our vendor's Illinois warehouse over the next four days. After arriving at the warehouse, the Chromebooks will be prepared for DIstrict students. This includes adding an asset label, recycling the packaging material and setting up the device configurations. We anticipate having the schedule for device exchanges posted online by Monday of next week and will continue to work with each of the middle schools to coordinate the timing and exchange process.


10/21/2019 - 5:00pm


In working with HP, Technology Services received an update that middle school replacement Chromebooks are beginning production in the factory. Devices are being produced in multiple production runs. In the next few days, we will have a timeline on the shipments of devices. 


10/9/2019 - 10:00am (Email Notification)


At the beginning of this school year, the District provided a new HP Chromebook to your middle school child. In the first few weeks, we encountered instances where portions of the Chromebook’s keyboard would not respond to keys. This issue is only affecting the Chromebook devices used by middle school students. Since HP is not yet able to identify the source of the keyboard issue, the company has offered to replace all middle school Chromebooks with a next generation model to ensure that students have functioning Chromebooks. 


Technology Services will be working as quickly as possible to complete the replacement process. The schedule for exchanging your child’s Chromebook will be shared as soon as details from HP become available.


I would like to assure you that our Technology Services team is working on middle school Chromebooks at an aggressive pace to ensure that the devices are available to students. We will be posting updates about this issue on our Support Center at https://support.ipsd.org under the “News & Announcements” section.


Thank you for your patience as we resolve this issue.


Adam Smeets

Chief Technology Officer