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SMART Board Touch and Pens Not Working

Touch and pens no longer work on Windows devices with SMART software installed and connected to a SMART board.


This can be due to several issues including:

  • Your staff H: drive is full or very close to being full. SMART Notebook needs to save data files to operate correctly. If the H drive is full, this will prevent SMART from working correctly.
  • Windows Updates need to be applied, finishing being applied, or requires a computer restart to finish updating.
  • USB cable from the SMART Board to the docking station or computer isn't plugged in.
  • Pen tray isn't plugged in or recognized.
  • Board needs to be re-calibrated.

Here are some items to try to resolve the issue:

  • Restarting the computer is known to resolve the issue in most of the cases.
  • Apply Windows updates if you are getting notified that there are software updates available. Once it is finished, restart your computer.
  • If your H drive is full, clear up some space. After clearing up some space, then a restart may be needed in order for the SMART Board to establish a connection.
  • Calibrate the SMART Board.
  • Verify the USB cable is plugged into the board, as well as, the docking station or a USB port on the computer.
  • Verify the pen tray's cables are plugged in.
  • If you have a SMART Board model with a power cable, unplug and plug it back in.


If none of the above resolved the issue, please open a SMART Board Issue request.

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