All cases opened through the Support Center have a status associated to them.
|Status of your case||What does it mean?|
|Submitted to Support Center||Your support case has been created.|
|Assigned to Support Team Member||A District team member is assigned to your case.|
|On Hold||Your case is on hold.|
|Equipment out for repair
||The equipment associated with your case is being repaired out of the District.|
|Equipment parts on order||Part have been ordered for the equipment associated with your case.|
|Awaiting your response||A District team member is waiting for your reply.|
|Awaiting vendor response||A District team member is waiting
for information from an out-of-District vendor.
|Awaiting event date||Your case is paused, awaiting your event date.|
|Resolved||The District team member has completed work. You can reopen the case with a reply.|
|Completed||Your case has been completed and closed.|