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SSO Links are Not Responding

The Single Sign On (SSO) screen will timeout at 180 minutes and will appear unresponsive. When an icon is selected on the page, nothing happens. A refresh of the page will resolve the issue.


Ways to refresh your browser page:

  • Any Browser on a Windows Device: Press F5 on your keyboard.
  • Chrome: Select the Reload Page button located in the upper left.

  • Edge: Select the Refresh button located in the upper left.


  • Internet Explorer: Click the Refresh button located at the end of the address line field.


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