This article provides troubleshooting steps when a Chromebook will not power on.
- Make sure all cables are pushed in tight on the charger and attempt to charge Chromebook again. Note: If the battery is not charged, the LED on the side will be amber, if it is charged, it's white. If it’s blinking after charging for an extended time, there could a problem with the battery.
- Verify the charger is plugged into a working outlet not controlled by a light switch.
- Unplug the charger and all external devices from the Chromebook and hold down the power button for 60 seconds before releasing, close the lid for a few seconds, open the lid and see if it powers up.
- Plug in the Chromebook for at least 30 minutes. If that does not work, proceed to the next step.
- Hold the power button for 20 seconds, the Chromebook may then power up.
- Plug charger into charging port on the opposite side of the Chromebook that was previously used in the prior then start at step 4. and repeat charging. If that worked, then one of the USB ports is damaged. If that does not work, proceed to the next step.
- Perform a hard reset by pressing the power button and refresh buttons at the same time for five seconds. Release keys, close lid for at least 30 seconds and open lid. If that does not work, proceed to the next step.
- Press the power button , ESC button and refresh buttons for five seconds at the same time. Release and wait at least 30 seconds to see if it loads a page. If so, power off, then close lid for at least 30 seconds and reopen to see if Chromebook will start back up normally.
- If you suspect it's the Chromebook charger and you happen to have another USB-C charger, try that charger.
If none of the above steps work, please also, contact your school to arrange for an exchange of your Chromebook.
If your Chromebook is not usable, please reach out to the teacher concerning assignments and alternate work. If it is an option, students can also use a personal device and log into the SSO for assignments.