APPLIES TO 

          All Windows devices

ISSUES TO POSSIBLY FIX

          Meetings suddenly closing

          Zoom application blocked

TROUBLESHOOTING STEPS

• The first step we always recommend is to restart your computer.  Doing this will recheck and re-update computer policies that are set in place by the district.  
• If a restart does not work, try launching your Zoom meetings from our SSO link.
• Try installing the full Zoom application from our Company Portal.
• If you are using the Zoom client (application), try joining the meeting from a web browser.
  • When you click your Zoom invitation link, select cancel from the Open Zoom Meetings pop-up, and then select click here.
    
    
    
    
  • You again will be prompted to Open Zoom Meetings, select cancel, and this time select start from your browser.
    
    
    
    
  • Your meeting will now connect using the web browser.  Please note that the web browser version has some limited functionality.
    
    

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• You can also try clearing your Google Chrome browser cookies.
  • Click the lock icon in the address bar and select cookies.
    
    
    
  • Next, individually select any entry that contains Zoom, and then REMOVE
    
    
    
  • Once the entries are removed, select DONE. 
  • Close your web browser completely and try again to join/host the meeting via the SSO.
    
    
    

• You can also try to refresh the CyberArk policies
  • Click the up arrow in the bottom right corner of your screen
  • Right Click on the CyberArk Icon
  • Click to Request Settings
    
    
    
    
  • You will be prompted to update the CyberArk policies, select YES
    • The process will begin in the background and should take a minute to complete
  • After a minute, right click on the CyberArk icon again, this time, choose About CyberArk EPM Agent
    • Your policy should show an updated date/time
      
      
      
      
  • Restart your computer after the policy update