Login

Troubleshoot Camera, Microphone, and Speakers on a Chromebook. Zoom - Mic and Audio Settings.

It is important keep your chromebook updated - click here to find out how to update your Chromebook


APPLIES TO 

All Chromebook models


ISSUES TO POSSIBLY FIX

Microphone, Camera, or Audio not working.

Zoom audio issues during video meeting with teachers on Chromebooks.

NOTE:  

  • If you have any stickers or tape covering the camera or the microphone, this will affect performance of both devices. Please remove these items from the Chromebook. 
  • If after you follow these steps your microphone fails testing, you can not see yourself when testing your camera, or you can not hear the audio from your speakers on your Chromebook. You may have a hardware issue with the camera, mic, or speakers. If you have not done so, please submit a support request. 

Raise and lower your microphone or speaker volume. 

  • Click on the status area (bottom right corner of the screen where you see your time).
  • Change the speaker volume to the desired level by adjusting the slider, left or right.
  • Change your mic level by clicking on the arrow next to the volume slider.

  • A window will pop up that shows input and output. Under Input, move the mic slider to your desired level.



Test your Microphone.

  • Go to this website.
  • Click "CHECK MICROPHONE" to Start Mic Test.

  • Click the Allow Button to start the test on the popup window


  • Click Start recording
  • Speak into the Mic
  • Click the Listen button - If you hear yourself then your mic works.


 



Test your Camera

  • Go to this website 
  • click "CHECK WEBCAM"

  • Click the Allow Button to start the test on the popup window

You should now see yourself if successful.


Testing your Audio (Speakers).

  1. Please go to this YouTube Video and listen to the audio. 
  2. Make sure volume is raised to your desired level as shown above.

ZOOM MICROPHONE AND AUDIO SETTINGS

While in a Zoom meeting, click on the up arrow next to the MIC icon. Settings should be as follows:

  • Choose same as System (Default - Internal Mic)

  • You should always use internal mic unless you have a microphone connected (BT or Wired)
  • i.e. Wireless headsets or AirPods (check to see if they are muted)

You can try to uninstall and reinstall zoom on a chromebook to start fresh with Zoom. 

UNINSTALL AND REINSTALL ZOOM APP ON A CHROMEBOOK


TESTING ZOOM TO CHECK FOR ISSUES ON A CHROMEBOOK


  • Make a test zoom meeting to test audio and video by going to this website and clicking Join.

Adjusting zoom settings to correct microphone being too loud

If the receiving end thinks your microphone is too loud you can adjust the zoom setting to disable "Automatically adjust microphone volume" and manually control it.

  • Open Zoom on your Chromebook.
  • Click on the Gear icon within Zoom. 
  • Click on the Audio tab.
  • Uncheck “Automatically adjust microphone volume”.  
  • You can then adjust the mic volume manually as shown in the hardware troubleshooting steps above. 



  • If you are still having trouble a final step to try is to imitate a PowerWash to reset the device using these instructions:  Reset/PowerWash a Chromebook


Was this answer helpful? Yes No

Sorry we couldn't be helpful. Help us improve this article with your feedback.