Note: The total maximum limit for attached files within a Service Request is 14 MB. The size of the file(s) can be found by using Windows File Explorer and opening the folder containing the files. PDFs can be compressed to meet these file size requirements. Instructions on compressing a PDF file are located below.
For reference 1 MB = 1024 KB
Compressing a PDF file
1. Open a PDF in Acrobat DC.
2. Choose File > Compress PDF.
3. Save your file.
Keep the same file name to overwrite the current file or rename the new file with the smaller PDF size.
Select a location and click Save.