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FAQ: I received my password reset email but when I try to reset the password it says that my first and last name do not match the information on file.

We received information from our vendor that the password reset process should be done either on a desktop computer or using the ParentVUE mobile app (available on the Google Play or Apple App Store). You may experience an issue completing a password reset using your mobile device web browser and not the app.


If you still experience issues, the name on file may not exactly match what data is being entered. In this case a staff member will need to review your account. Please ensure that you have provided the information requested above in your reply.

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