How do I reset my Chromebook?

This Process will reset the device hardware and software back to defaults and is used to solve many issues a user may be experiencing:

  •  This process will not erase user data that is stored online in the cloud, but may erase local pictures if they have not been uploaded.

Reset Instructions

Video Link

Step By Step:

  • Ensure your Chromebook is powered on and at the login screen. Sign out if you are still logged in.
  • Press the CTRL + ALT + SHIFT + R keys at the same time. 

  • The following screen should appear:

  • Click or Tap the Powerwash button
  • Click or Tap Continue to confirm the powerwash.
    • Note: Your device will be reset and all user accounts and local data will be removed. This cannot be undone.
  • Your Chromebook will restart and begin the powerwash process.
  • Once completed, the Chromebook will restart to the Welcome screen.
  • Select the Let's go button.
  • If you are in a school district building, select the IPSD_GUEST network.  Choose your local Wi-Fi Network when away from a school district building.
  • Press Accept and Continue to accept the Google terms of service.
    • Note: If using the IPSD_Guest network, scroll to the bottom of the Guest Network Acceptable Use Guidelines and press ACCEPT.
  • The Chromebook will then begin its auto enrollment process and check for updates.
  • Once the Chromebook is successfully enrolled, click Done, and sign into the Chromebook as usual.

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